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32 Cards in this Set
- Front
- Back
What takes all of the correlations found in studies of a particular relationship and calculates a weighted average of them? |
Meta-analysis |
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what argues that scientific findings should form the foundation for management education |
Evidence-based management |
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The value set of employee behaviors that contribute either positively or negatively, to organizational goal accomplishment is known as |
Job performance |
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______ involves well-known responses to normal job demands that occur in a predictable way |
Routine Task Performance |
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______ is defined as the voluntary activities that may or many not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place. |
Citizenship behavior |
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what term refers to the desire on the part of the employee to remain a member of the organization? |
Organizational Commitment |
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The desire to remain a member of an organization due to emotional attachment to, and involvement within, that organization is called ______ commitment |
affective commitment |
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The _____ model suggests that employees with fewer bonds will be most likely to quit the organization |
erosion model |
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______ is a positive emotional state resulting from the appraisal of one's job or job experiences |
Job satisfaction |
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Values are defined as |
Those things that people consciously or subconsciously want to see or attain. |
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According to the job characteristics theory, the degree to which the job provides freedom, independence, and discretion to the individual performing the work is known as: |
autonomy |
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Which of the following is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person's capacity or resources? |
Stress |
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Coping strategies can be viewed as either ___ or ___ focused |
Problem or emotional focused |
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A supervisor appears understanding and empathizes with his subordinates when they experience work related stress. in the example the supervisor provides: |
Emotional Support |
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The set of energetic forces that originates both within and outside an employee, initiates work-related effort and determines its direction, intensity, and persistence is known as: |
motivation |
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Motivation is a critical consideration because effective job performance is largely a function of: |
Motivation and ability |
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motivation has a ____ effect on job performance |
strong positive |
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The willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions is called ____ |
Trust |
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_____ reflects the degree to which the behaviors of an authority are in in accordance with generally accepted moral norms. |
Ethics |
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_______ is defined as the process by which employees expose illegal or immoral actions by their employer |
Whistle-blowing |
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Which of these relects relatively permanent changes to an employee's knowledge or skill that results from experiences? |
Learning |
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______ refers to the process of generating and choosing from a set of alternatives to solve a problem |
Decision making |
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learning has _____ on job performance |
moderate positive |
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learning has a _____ on organizational commitment |
weak positive |
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______ refers to the decision to continue to follow a failing course of action |
Escalation of commitment |
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job satisfaction has a ______ on job performance |
moderate positive |
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Job satisfaction has a ____ effect on organizational commitment |
strong positive |
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hindrance stressors have a ______ relationship with job performance |
weak negative |
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hindrance stressors have a ______ relationship with organizational commitment |
Hindrance stressors |
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motivation has a _______ effect on organizational commitment |
moderate positive |
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trust has a _______ effect on job performance |
moderate positive |
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trust has a ______ effect on organizational commitment |
strong positive |