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26 Cards in this Set
- Front
- Back
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Communication |
the passage of information between one person or group to another person or group |
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Sender |
the originator of a communication, who encodes and transmits a message; also known as the encoder |
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receiver |
the recipient of a communication who decodes the message; also known as the decoder |
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encoding |
the process of preparing a message for transmission by putting it into some form or code |
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channel |
the vehicle through which a message flows from sender to receiver |
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decoding |
the process of translating a message so that it can be understood |
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feedback |
an acknowledgment that a message has been received and understood |
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noise |
physical or psychological distractions that disrupt the effective flow of communication |
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source factors |
characteristics of the sender that influence the effectiveness of a communication |
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channel factors |
characteristics of the vehicle of transmission of a message that affect communication |
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jargon |
special language developed in connection with certain jobs; also called technical language |
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audience factors |
characteristics of the receiver that influence the effectiveness of a communication |
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nonverbal communication |
message sent and received through means other than the spoken or written word |
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Pygmalion effect |
when a sender nonverbally communicates expectations to a receiver influencing his/her behavior |
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downward communication |
messages flowing downward in an organizational hierarchy, usually from superiors to subordinates |
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upward communication |
messages flowing upward in an organizational hierarchy, usually taking the form of feedback |
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lateral communication |
messages between two parties at the same level in an organizational hierarchy |
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filtering |
the selective presentation of the content of a communication |
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exaggeration |
the distortion of information by elaborating, overestimating, or minimizing parts of the message |
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communication networks |
systematic lines of communication among various senders and receivers |
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centralized networks |
communication networks in which the flow of communication is directed through specific members |
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decentralized networks |
communication networks in which messages can originate at any point and need not be directed through specific group members |
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organigram |
a diagram of an organization's hierarchy representing the formal lines of communication |
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grapevine |
the informal communication network in an organization |
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sociogram |
a diagram of the informal lines of communication among organizational members |
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rumors |
information that is presented as fact, but which may actually be true or false |
