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76 Cards in this Set
- Front
- Back
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The most important responsibilities a Kroger Tech has is
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Customer Service
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Customer Service is ____ attitude and _____ technique
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80% 20%
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5 steps to dealing with an upset customer
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1. listen
2. apologize 3. empathize 4. explain if necessary 5. solve the problem |
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patient's data record consists of
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1. patients full name
2. Patients address 3. phone number 4. patients date of birth 5. patients gender 6. known drug related allergies and medical conditions |
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customer drops off prescription ask....
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1. date of birth?
2. prescriptions filled at a Kroger before? 3. when would you like to pick up the prescription? 4. offer instant notifications 5. do you have any medication allergies? 6. has your insurance changed? |
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D.A.W.
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dispense as written
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Release to patient 4 questions
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1. patients first and last name?
2. birth date? 3. how many prescriptions are they picking up? 4. would you like counseling on your medications? |
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why does the customer sign at release to patient?
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1. show they were picked up and by whom
2. show whether the person received or declined counseling. |
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if a call is for refills ask....
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1. prescription number or name of medication
2. patient name 3. when would you like to pick up your medication 4. offer notifications |
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only pharmactists (not interns)
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1. may check medications before dispensing them to patients
2. may have the security access codes to the pharmacy and the keys to CII locker 3. may inspect and approve compound processes |
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Emily's law mandates...
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only pharmacists, pharmacy interns, or qualified pharmacy technicians who are working in a pharmacy may compound drugs, package or label drugs, or prepare intravenous drugs.
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new prescriptions can only be sent
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electronically or faxed from a prescriber's office to the pharmacy for processing.
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automated outbound dialing will contact patients whose presciptions have not been released (if a patients not enrolled in auto refill and the prescription has not been released)
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a reminder message will be sent of the 4th and 9th day if it still has not been picked up.
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PPI
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Patient Package Insert
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Legend Drug
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a medication that is identified by a federal legend which states "Rx only" indicating the item is obitainable only with a prescription written by a licensed prescriber.
"Rx Only" |
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Dispensing nitroglycerin sublingual tablets
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affix the small label to the original glass bottle
place it in a plastic vial with the large label attached use an easy-open lid |
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The Ohio Board of Pharmacy requires the hard copy prescription files be retained for _________ years
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3
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NDC# 00777-0869-02
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manufacturer-product-package size
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dont cover_____ ______ ______ or _______ with the label
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name
NDC expiration date federal legend |
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10 items required to be on a prescription label (6/10)
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1. the name and address of the pharmacy
2. the full name of the patient for whom drug is prescribed 3. the full name of the prescriber 4. directions for use of the drug 5. the date of dispensing 6. any cautions which may be required by federal or state law 7. the serial number of the prescription (Rx#) 8. the proprietary name, or the generic and the name of the distributor of the drug dispensed; and the strength 9. the quantity of drug dispensed 10. if filled as part of a board approved central filling operation, an identification of the pharmacy providing the drugs for the dispensing operation. |
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pg. 33
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pg. 33
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schedule II refills??
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no refills (a new prescription is required each time)
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Schedule III-IV can have ______ refills within ______ months
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5 refills within 6 months
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The Prescribers ______ is required on all controlled substances
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DEA
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Non-controlled prescription must be filled for the first time within ______ monthss of the original written date or it becomes invalid. Once filled, prescriptions are valid for _______
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within 6 months
valid for one year |
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following are examples of oral antibiotics that require reconstituion with distilled water
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cefdinir suspension
amoxicillin suspension azithromycin suspension omnicef suspension |
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examples of oral suspensions that don't require reconstitution
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nystatin suspension
sulfamethoxazole/ TMP suspension |
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topical medication that s mixed with ethyl alcohol
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erythromycin peroxide topical gel
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AWP
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Average Wholesale Price (manufacturer's suggested list price; used in the calculation of third party and retail pricing)
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Acquistion cost
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price pharmacies pay to receive a product intended for resale
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DUR
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Drug Utilization Review (method of checking drug interactions/correct dosages/ allergies when dispensing medications to a patient
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BIN
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Bank Identification Number
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Cardholder ID #
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identificaiton number for the employee of person carrying the coverage
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Group #
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numbers of letters identifying the employer to the third party agency
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person code
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number identifying which family member the pharmacy is billing for
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co-pay
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the amount the patient pays above what is paid by the third party for a prescription.
the third party determines this amount |
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TP-third party
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a third party plan provides benefits to patients to help offset the cost of medical expenses, including prescriptions, the third party component of the pharmacy system lets you bill pharmacy claims to a third party processor or payer.
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deductible
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a specific dollar amount that health insurance companies may require a policyholder pay out of pocket each year before the plan begins to make payments for claims for specific benefits.
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_____ drops per 1 mL
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20
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5 mL = _____ drops
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100
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2.5 mL = _____ drops
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50
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15 mL = _____ drops
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300
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Roman Numeral
SS |
1/2
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Roman Numeral
V |
5
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Roman Numeral
X |
10
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Roman Numeral
VIII |
8
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Roman Numeral
IX |
9
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Roman Numeral
XII |
12
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Roman Numeral
L |
50
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Roman Numeral
C |
100
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Roman Numeral
M |
1000
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Roman Numeral
CL |
150
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Roman Numeral
XL |
40
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Roman Numeral
LXIV |
64
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1 g = _______ mg
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1000
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1 tsp = _____ mL
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5
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3 tsp = ____ tbs= ____ mL
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3 tsp = 1 tbs = 15 mL
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1 oz = ____ mL
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1 oz = 30 mL
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3/4 tsp two times a day for 10 days = ______ mL
pg. 47-50 |
5 mL= 1 tsp
5/4= 1.25 (1.25mL=1/4 tsp) 1.25 mL x 3= 3.75 (3.75 mL= 3/4 tsp) or 5mL x 0.75 (3/4) tsp = 3.75 mL 3.75 mL x 2 (BID) x 10 (days) = 75 mL |
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iPledge refers to
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Isotretinoin..... ACCUTANE
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Common Abbreviations of Medications:
APAP |
acetaminophen (generic Tylenol)
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Common Abbreviations of Medications:
hydrochlorothiazide |
HCTZ
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Common Abbreviations of Medications:
IBU |
ibuprofen
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Common Abbreviations of Medications:
potassium chloride |
KCl
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Common Abbreviations of Medications:
NTG |
nitroglycerin
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Common Abbreviations of Medications:
PCN |
penicillin
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Prescription Sig:
a.c. |
before meals
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Prescription Sig:
gtt. |
drop
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Prescription Sig:
oph. ophth. |
for the eye
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Prescription Sig:
otic |
for the ear
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Prescription Sig:
p.c. |
after meals
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Prescription Sig:
q. |
every
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Prescription Sig:
s.l. |
sublingual
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Prescription Sig:
u.d. |
as directed
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Prescription Sig:
i tsp. p.o. q. 6h. p.r.n. (pg. 60) |
TAKE one teaspoonful by mouth every six hours as needed
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24- hour post fill audit
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a second check of the basics on each prescription (correct patient, drug, sig, doctor, etc.)
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