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20 Cards in this Set
- Front
- Back
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degree of detail |
granularity |
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how much resource is available over a period of time |
capacity |
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the task in a process that has the least capactiy |
bottleneck |
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what are the categories of performance measures |
measures of efficiency such as limiting waste measures of effectiveness such as providing quality(stakeholder satisfaction, financial profitability, return measures) measures of efficiency and effectiveness (limiting waste and providing quality at the same time) (yield management and dependable delivery time |
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capacity required to provide a product / capacity available = |
capacity utilization |
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outputs / inputs = |
productivity |
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the amount of money it takes to provide a product |
cost |
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the time between completion of successive units |
cycle time |
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the time it takes to create a product from beginning to end including wait times |
throughput times |
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what are these measures of capacity utilization productivity cost cycle time throughput time |
measures of efficiency in process performance |
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what are these measures of customer satisfaction technical quality customer cancelation/no shows employee satisfaction flexibility/bandwidth |
measures of effectiveness in process performance |
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good output / total output produced = |
manufacturing percentage which is a type of yield |
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number of sales / number of calls = |
service percentage which is a type of yield |
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yield such as manufacturing and service percentage dependable delivery waiting time and financial measures are measures of what? |
efficiency and effectiveness in process performance |
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determined by the longest task time in a sequential process and determines the max output rate of the process |
cycle time |
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task that determines cycle time and constrain or limit the output of the process |
bottleneck |
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activities that an organization must do well in order to succeed |
core business processes |
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comparing a company's performance to other in industry |
benchmarking |
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has made collecting data easy therefore the access to information for sound management decisions has been improved |
technology |
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what is the process for making sound decisions |
collect data analyze data formulate info with meaning make sound management decisions |
