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24 Cards in this Set
- Front
- Back
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Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position.
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False
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According to Covey, project managers must use a win/lose approach in making decisions.
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False
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A staffing management plan describes when and how people will be added to and taken off the project team.
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True
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People have different personality traits that often affect their communication preferences.
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True
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Project members should either have strong technical skills or soft skills.
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False
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Maslow’s hierarchy of needs states that people’s behaviors are guided or motivated by a sequence of needs.
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True
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The communications management plan varies with the needs of the project.
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True
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Good information technology project managers must have strong technical and communication skills.
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True
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At the bottom of Maslow’s structure are _____ needs
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Physiological
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The highest level of needs in Maslow’s structure is referred to as a _____ need.
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Growth
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According to Herzberg, which of the following is a motivational factor?
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Recognition
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According to McClelland’s acquired-needs theory, people who need personal _____ want to direct others and can be seen as bossy.
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Power
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Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility.
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Theory X
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Research has indicated that in a face-to-face interaction, _____ percent of information is through body language.
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58
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Using the formula for calculating the number of communication channels, how many channels would two people require?
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1
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Using the formula for calculating the number of communication channels, how many channels would five people require?
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10
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An example of push communication is _____.
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voice mails
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____ predict future project status and progress based on past information and trends.
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Forecasts
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_____ can create communication problems; words may have different meanings in different languages.
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Language Barriers
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While trying to assess commitment of project stakeholders, a(n) _____ meeting or a Web conference might be the most appropriate medium to use.
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face-to-face
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A(n) _____ forces meeting organizers to plan the meeting and gives potential participants the chance to decide whether they need to attend.
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agenda
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Managers who believe in McGregor’s _____ assume that individuals do not inherently dislike work, but consider it as natural as play or rest.
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Theory Y
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A(n) _____ or draft contract often provides the basis for defining and finalizing work requirements.
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Request for Proposal (RFP)
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The _____ allocates work to responsible and performing organizations, teams, or individuals, depending on the desired level of detail.
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responsibility assignment matrix (RAM)
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