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33 Cards in this Set
- Front
- Back
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The ability to see the relationship of the parts to the whole and to one another is known as: |
Conceptual Skills |
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For a Supervisor, Conceptual Skills would include: |
Recognizing how the work of various employees affects the performance of the department as a whole. |
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Which of the following is the most important skill for top- managers? |
Decision- making skills |
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Rhonda is the supervisor of the spare parts department at a car dealership. Among her responsibilities are: scheduling work for employees, setting deadlines, and delegating work as to who should do the ordering, and who should help her with counting the inventory. These responsibilities are examples of which of the following types of management functions? |
Organizing |
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Evan was a supervisor in the accounting department. He noticed that in the month of July, his supply expenditure was much greater than his budget allowed. He researched the overrun and remembered that he had approved a large purchase of supplies to take advantage of a volume discount. Which of the following management functions did Evan perform? |
Controlling |
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Higher level managers usually spend most of their time on which of the following management functions? |
Planning and organizing |
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A supervisor imposes strict punishment for his workers who do not reach work in time, but lacks punctuality himself. Which of the following characteristics does he need to inculcate to become a successful supervisor? |
Fairness |
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Supervisor |
A manager at the first level of management. |
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Technical Skills |
The specialized knowledge and expertise used to carry out particular techniques or procedures |
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Human relations skills |
The ability to work effectively with other people |
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Conceptual skills |
The ability to see the relation of the parts to the whole and to one another |
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Decision making skills |
The ability to analyze information and reach good decisions |
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Planning |
Setting goals and determining how to meet them. |
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Leading |
Influencing people to act (or not act) in a certain way. |
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Employee involvement teams are most successful when: |
All the group members are eager to participate |
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The primary objective of total quality management (TQM) is to: |
Meet or exceed customer expectations |
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Quality improvement directed toward value ideally begins when the: |
Organizations employees communicate with customers to determine their needs and wants |
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The most effective way supervisors can overcome the productivity constraint of management limitations is by: |
Demonstrating by their actions and words that they are interested in the departments productivity. |
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Productivity is most likely to improve the most when the |
Process quality is improved upon so that employees work more efficiently |
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Increasing output without increasing costs us likely to make employees: |
Unhappy that they are asked to work harder without additional pay |
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Which of the following is an accurate example of an overhead? |
Cost of company cafeteria |
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Productivity |
The amount of results (output) an organization gets for a given amount of inputs |
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Quality Control |
An organizations efforts to prevent or correct defects in its goods or services or to improve them in some way. |
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Zero defects approach |
A quality control technique based on the view that everyone in the organization should work toward the goal of delivering such high quality that all aspects of the organizations goods and services are free of problems |
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Employee involvement teams |
Teams of employees who plan ways to improve quality in their areas of organization |
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Total quality management |
An organization wide focus on satisfying customers by continuously improving every business process for delivering goods or services |
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ISO9000 |
A series of standards adopted by the international organization for standardization to spell out acceptable criteria for quality systems |
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Idle time |
Time during which employees or machines are not producing goods or services |
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Turnover |
The rate at which employees leave an organization |
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Which of the following statements is true about groups in the workplace? |
Most employees of large organizations cluster into smaller groupssuch as task groups. |
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Lawrence manages the legal department of a manufacturing company. The legal department has the continuing responsibility of dealing with all legal issues relating to the company. As a member of this department. Lawrence is a member of |
Functional group |
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In the U.S division of nine inc. Employees from different functional departments are brought together to work on the development of a new operating system. After the successful completion of the project, this group is disbanded. This group is an example of a: |
Task group |
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Formal groups are best defined as groups that are: |
Set up by management to meet organizational objectives |
