Veterinary Laboratory And Office Procedures

Local and State Veterinary Association meetings,

Manufacturer and distributor representatives, www.vetMedTeam.com and the Veterinary Support Personnel Network VSPN.

Recognize: Triggers and stressors of CF. Reduce: The triggers and stressors once they have been identified. Restore: Practice balancing life and work. Repeat: Curing CF is not an option; however managing it with the R's just listed and repeating the cycle can greatly decrease the effects.

Students, Groomers, Kennel Assistants, Veterinary Assistants, Veterinary Technicians, Veterinary Technologists, Veterinary Technician Specialists, Receptionists, Office Managers, Veterinarians, Practice Managers, and Hospital Administrators.

May be observers or hold paid positions. Many students must complete externship as part of a program. Veterinary technician students may fulfill hours required for their coursework.

Must have patience and compassion for the pet and clear, professional communication with clients. Often recognize abnormalities that should be evaluated by the Veterinarian.

Keep patients clean and alert the team of any changes in patient status.

Provide support to veterinary technicians and veterinarians. Patient restraint, laboratory skills, patient care, client relations.

Graduate of a 2-year veterinary technology program accredited by the American Veterinary Medical Association. The technician follows all instructions for a treatment protocol, including documenting all treatments given to the patient and include any observations, such as bowel movements or urination, in the record or on a hospital sheet.

4-year Bachelor of science in veterinary technology. They are responsible for overseeing veterinary technicians, assistants and kennel personnel. They are responsible for training employees, implementing New and or updated protocols and procedures, as well as maintaining inventory and ordering products.

A veterinary technician that specializes in a certain area of Veterinary medicine such as large animals, emergency care or bone health.

The "face" of the veterinary practice that creates the first impression. They greet clients, detail and clarify invoices, receive money, and answer the telephones.

Generally responsible for seeing the fdon't office staff as well as training receptionists to excel at customer service and public relations. They also, develop coping strategies to handle angry clients, determine if and when clients may charge for services rendered; manage accounts receivable, statements and collections, review client satisfaction surveys, and review medical records, invoices and daily bank deposits for accuracy.

Have completed 4 years of a professional AVMA-accredited school of Veterinary medicine. They practice quality and current medicine with empathy and compassion, communicate well with clients and team members, educate clients and team members, successfully delegate tasks, diagnose, prescribe medication and perform surgery.

Helps keep the entire team working together and often reports to a hospital administrator. They handle client and personnel issues, supervise training sessions for team members, and hold team members accountable for their actions. They also may review records for completeness, observe for missed charges and ensure that policies are followed.

May be a veterinarian, technician or a business manager. He or she generally has complete authority over the operation of the business and practice. Responsible for setting budgets, paying bills, creating organizational structure, and planning events. Basically responsible for all the duties of the office manager and practice manager.

American Veterinary Medical Association

National Association of Veterinary Technicians of America

Committee on Veterinary Technician Education and Activities

Veterinary Technician National Examination

American Association of Veterinary State Boards

Neat, clean, well fitted and ironed uniforms, hair neat, long hair pulled back, conservative makeup and jewelry, tattoos and facial piercings should be covered or conform with company policy. Nails should be clean with no nail lacquer. Avoid strong scents and perfumes. Clean shrubs and lab jackets, coveralls, khakis and collared shirts, closed toe shoes, work boots, name tags, watch, stethoscope, ink pen, bandage, scissors.

Arrive on time and stay until the work is done. Be "present" when at work. Maintain a positive attitude and be respectful of co-workers, clients and their pets at all times. Be confident, not cocky, polite and well spoken. Be attentive to the concerns and needs of co-workers and pet owners. Consider best interest of others, pitch in and help wherever needed. Stay accountable. Be honest, fair, approachable and truthful. Act with integrity and be the best you can at what you do. Be tactful and careful in both verbal and written communications. Respect the veterinary-client-patient relationship. Be aware of the clinical and professional competence of others. Represent the profession whenever possible. Attend CD meetings. Maintain state licensure and seek healthy ways to manage stress.

Correct grammar, speak clearly, use appropriate language. Written- complete and thorough, legible, mistakes are corrected with a single line drawn through along with the person's initials. E-mail: Begin with salutation to the name of the person whom you are writing. Grammar must be correct no spelling errors. Do not use humor, sarcasm and anger.