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21 Cards in this Set
- Front
- Back
Cultural Intelligence (CQ) |
- Measureof your ability to workwith andadapt to members of other cultures. |
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Culture |
- Sharedvalues, norms, rules, andbehaviors ofan identifiable group of people who share a common history and communicationsystem. - Can be within country, organization, team |
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Characteristics of high CQ |
- Respect, recognize, appreciate cultural differences - Possess curiosity and interest in other cultures - Avoid Inappropriate stereotypes - Adjust conceptions of time and show patience - Manage language differences to achieve shared meanings - Understand cultural dimensions - Establish trust and show empathy across cultures - Approach with learner mindset - Build co-culture of cooperation and innovation |
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Respect, Recognize, Appreciate Cultural Differences |
- Built on viewing other cultures as holding legitimate and valid views of and approaches managing business and workplace relationships |
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Be curious about other cultures |
1) Studyabroad 2) Learna language 3) Developfriendships withinternational students on your campus 4) Takean interest in culture androutinely learn about it |
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Take an Interest in a Culture andRoutinely Learn About It |
1) Watchfilms, television, documentaries, news, and other video of the culture 2) Followthe business culture of a country 3) Takecourses and attend events related to particular cultures 4) Makefriends with people who live in other cultures and communicate online |
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Avoid inappropriate stereotypes |
Projected cognitive similarity: tendencyto assume others have the same norms and values as your own cultural group Outgroup Homogeneity Effect: Tendencyto think members of other groups are all the same |
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Adjust Conceptions of Time |
- People with high CQ show patience - They understand if takes long time to work across different cultures |
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Manage Language Differences |
•Avoidquickly judging that others have limited communication proficiency •Articulateclearly and slow down •Avoidslang and jargon •Giveothers time to express themselves •Useinterpreters as necessary |
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Cultural Dimensions |
- fairlypermanentand enduring sets of related norms and values Dimensions: - Individualism vs Collectivism - Egalitarianism vs Hierarchy - Assertiveness - Performance Orientation - Future Orientation - Humane Orientation - Uncertainty Avoidance Gender Egalitarianism |
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Individualism |
- A mind-setthat prioritizes independence more highly than interdependence,emphasizing individual goals over group goals, and valuing choicemore thanobligation |
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Collectivism |
- mind-setthat prioritizes interdependence more highly than independence, emphasizinggroup goals over individual goals, and valuing obligation more than choice |
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Egalitarianism |
- Peopletend todistribute and share power evenly, minimize status differences, and minimizespecial privilegesand opportunities for people just because they have higher authority |
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Hierarchical |
- peopleexpect power differences, follow leaders without questioning them, and feelcomfortable with leaders receiving special privileges and opportunities |
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Performance Orientation (High vs. Low) |
- extentto which a community encourages and rewards innovation,high standards, and performance improvement |
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Future Orientation |
- involvesthedegree to which cultures are willing to sacrifice current wantsto achieve future needs. |
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Assertiveness (High vs. Low) |
- dealswiththe level of confrontation and directness that is considered appropriate andproductive |
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Humane Orientation (High vs. Low) |
- the degreeto which an organization or society encourages and rewardsindividuals for being fair, altruistic, friendly, generous, caring, andkind |
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Uncertainty Avoidance (High vs. Low) |
- referstohow cultures socialize members to feel in uncertain,novel, surprising, or extraordinary situations. |
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Gender Egalitarianism |
- dealswiththe division of roles between men and women in society |
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Building and Maintaining Cross-Culture Work Relationships |
- EstablishTrust and Show Empathy - Adopta Learner Mind-set - Builda Co-Culture of Cooperation and Innovation |