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24 Cards in this Set
- Front
- Back
Biculturalism |
Is when minority members adopt characteristics of majority cultures in order to succed |
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Competitive advantage |
Allows an organization to deal with market and environmental forces better than its competitors |
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Continuous improvement |
Involves always searching for new ways to improve work quality and performance |
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Core values |
Are beliefs and values shared by organization members |
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Customer relationship management |
Strategically tries to build lasting relationships with and add value for, customers |
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Diversity |
Describes race, gender, age, and other individual differences |
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Environmental uncertainty |
Is lack of complete information about the environment |
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Ethnocentrism |
Is the belief that one’s membership group or subculture is superior to all others |
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General environment |
Is composed of culture, economic, legal-political and educational conditions |
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Glass ceiling |
Is a hidden barrier to the advancement of women and minorities |
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ISO certification |
Indicates conformance with a rigorous set of international quality standards |
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Managing diversity |
Is building an inclusive work environment that allows everyone to reach their full potential |
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Multicultural organization |
Is based on pluralism and operates with inclusivity and respect for diversity |
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Multiculturalism |
Involves pluralism and respect for diversity |
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Organizational culture |
Is the system of shared beliefs and values that guides behaviour in organizations |
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Organizational subcultures |
Exist among people with similar values and beliefs based on shared work responsibilities and personal characteristics |
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Quality circle |
Members of quality circle meet periodically to discuss ways of improving the quality of products or services |
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Specific environment |
Includes the people with whom an organization interacts |
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Stakeholders |
Are the persons, groups, and institutions directly affected by an organization |
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Supply chain management |
Strategically links all operations dealing with resource supplies |
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Symbolic leader |
Uses symbols to establish and maintain a desired organizational culture |
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Total quality management |
Is managing with an organization-wise commitment to continuous improvement, product quality, and customer needs |
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Value-based management |
Actively develops, communicates, and enacts shares values |
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Value creation |
Is creating value for, and satisfying needs of, constituencies |