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13 Cards in this Set
- Front
- Back
importance of business letters
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permanent record is necessary
confidentiality sensitivity and formality persuade |
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importance of interoffice memos
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convey confidential info
emphasize ideas deliver lengthy docs |
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Types of communication with electronic device
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email
IM text message podcast blogs wikis |
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When to send email? Memo?
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email: short informal messages, multiple receivers, cover doc for long attachemnets
memo: confidential data like salary or employee review info |
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Component of email messages and memos
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writing subject line
opening with main idea explaining in the body closing with a purpose putting it all together |
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Components using the writing process to create effective internal messages
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analyze, anticipate and adapt
research organize and compose revise, proofread and evaluate |
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`Best practices in starting an email
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compose online
get address right avoid misleafing subject line apply top of screen test |
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Best practices in email content, tone and correctness
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be concise
dont send anything you dont want published done use email to avoid contact care about correctness care about tone resist humor |
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Best practices in email netiquette
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limit any tendency to send blanket copies
use indentifier labels capital letters only for emphasis or titles dont forward without permission avoid long threads |
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Best practices in replying to email
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scan all messages before replying
print only when necessary acknowledge receipt dont return senders message automatically revise topic line as it changes clear first sentence dont respond when angry |
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Best practices in email for personal use
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dont use company computers for personal
assume you are monitored |
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Other good practices in email.
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improve readability
consider cultural double check before hitting send |
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What are four questions you should ask before writing an email?
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do i need to write?
why am i writing? how will the reader react? how can i save my readers time? |