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22 Cards in this Set
- Front
- Back
Missions state... |
Overall goals: including business scope, and outcomes aiming to be achieved
Operative goals: actual goals that describe specific, measurable outcomes |
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Construct organizational design... |
in ways that allow them to achieve operative goals which facilitate achievement of overall goals |
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Missions describe... |
Vision (where we are heading?) Shared beliefs and values (culture) Reason for being |
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Missions provide for... |
Legitimacy (whether society buys in) Identity Employee identification (employees buy in) Motivation |
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Operative goals (5)... |
- the ends sought after - direct and motivate employees - provide decision guidelines - performance standards - should link to strategy |
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Types of operative goals (6) |
- overall performance (profitability) - resources (acquisitions/finance) - market (share/standing) - employee development - innovation & change - productivity |
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Strategy is... (2) |
the unique advantage in the marketplace, not the steps
it is a plan for interacting with the competitive environment to achieve organizational goals |
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What are the two types of strategy models illustrated in the textbook? |
Miles and Snow's Typology
Porter's Competitive Strategies |
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What are the four competitive stances in Porter's Competitive Strategies Model? |
low-cost leadership differentiation focused low-cost leadership focused differentiation |
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Low-Cost Leadership |
Uses a broad organizational scope (many customer segments) with low-cost being the competitive advantage
Example: Walmart
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Differentiation |
Company uses a broad organizational scope (many customer segments) with uniqueness being the competitive advantage
Example: Apple |
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Focused low-cost leadership |
Narrow customer segments using low-cost as their advantage (local areas)
Example: West Jet |
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Focused Differentiation |
Narrow customer segments using uniqueness as their competitive advantage
Example: Four Seasons Hotel |
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List the four types of organizations in Miles and Snow's Typology and describe them... |
Prospector - innovates Defender - stable Analyzer - stable but periphery is innovative Reactor - responds |
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What is the major influence of organizational design? |
Strategy |
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The difference between efficiency and effectiveness is... |
efficiency is about units of input to produce units of output
effectiveness is the extent to which the organizational goals are being attained |
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What are the three contingency approaches to effectiveness? |
Resource-based Internal process Goal |
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What are the four areas of the competing-values model? |
Human resource emphasis Open-systems emphasis Internal processes emphasis Rational-goal emphasis |
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Human resource emphasis... (3) |
Goal is human resource development Sub-goals are morale and cohesion Organizations of internal focus and flexible structures |
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Open-systems emphasis... (3) |
Goal is growth and resource acquisition Sub-goals are flexibility and readiness Organizations of external focus and flexible structures |
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Internal-process emphasis... (3) |
Goal is stability and equilibrium Sub-goals are information management and communications Organizations of internal focus and controlled structures |
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Rational-goal emphasis... (3) |
Goal is productivity and proficiency Sub-goals are planning and goal-setting Organizations are externally focused and controlled structures |