• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

Card Range To Study

through

image

Play button

image

Play button

image

Progress

1/234

Click to flip

Use LEFT and RIGHT arrow keys to navigate between flashcards;

Use UP and DOWN arrow keys to flip the card;

H to show hint;

A reads text to speech;

234 Cards in this Set

  • Front
  • Back
Person who leads or directs a unit.

Leader

Person who is responsible for directing theperformance of other employees.

Supervisor

Individual who accomplishes organizationalobjectives through effective handling of material and human resources

Manager

Decision making model where Decisions are made by one person at the top ofthe structure. Works very well is small organizations like fire companies


Centralized

Decision making model where Decisions are made at a lower level, with theeffects of the decisions reported through the structure


Decentralized

Process of going around a link in the chain ofcommand to deal with an issue

Sidestepping

Notifying one’s supervisor that one wishes totake an issue to the supervisor’s supervisor

Skip level notification

Principle that allows workers to report to morethan one supervisor. Workers report to one supervisor for most of theiractivities, but report to a second supervisor for an assigned function

Functional supervision

Dividing large jobs into smaller tasks to beassigned to specific individuals

Division of labor

Reciprocal assistance from one organization toanother based upon a prearranged agreement

Mutual aid

Written agreement between two or more agenciesto automatically dispatch predetermined resources to any emergency in ageographic area

Automatic aid

Assistance from agencies, other departments, orindustries that are not part of the agency having jurisdiction.

Outside aid

Anonymous survey of the company officer frommultiple sources such as superiors and subordinates

360 degree feedback

Ability to identify the components of asituation, assess the need for action, determine the action, and be perceivedas having the ability to take this action

Command presence

The process of overseeing, directing, andcontrolling the activities of other individuals
Supervision
Refers to the administration and control ofprojects, programs, situations, and organizations

Management

Process of giving motivational direction,positive reinforcement, and constructive feedback, to employees to maintain,and improve their performance

Coaching

Formal process which assists participants inidentifying and resolving personal, behavioral, or career problems that areadversely affecting performance

Counseling

Establishing and implementing the mechanisms toensure that objectives are attained

Controlling

Statistical tool used in project management thatis designed to analyze the tasks involved in completing a given project.
PERT Chart (Program evaluation and reviewtechnique)
Nonverbal communication transmits ____% of anymessage

93%

Common technical writing practices require thatoutlines must be balanced with at least ____ points under each heading

2

A guide to organizational decision-making

Policy

Detailed plan of action that describes the steps required to comply with thepolicies


Procedure

Defines the needs of organization and allowsmanufacturers to decide if they can meet them

Request for proposal

Radio-operated data terminal that allows atelecommunications center to transmit dispatch information.
Mobile data terminal (MDT)
Designed to provide a computer-readabledescription of geographic features in a given area.
Geographic Information System (GIS)
Five C’s of communication

Conciseness, Clarity, Confidence, Control, Capability

The leading injury among responders is _________

Sprains/strains

Voluntary, confidential reporting system withthe goal of improving safety
National Firefighter Near Miss Reporting System
What is the most common cause offirefighter fatalities

Cardiac arrest

The upper human survivability limit is ____ degrees. A fire may exceed 500 degrees in ____ to ____ minutes

212 degrees and 3-4 minutes

System that optimizes the utilization of all availableresources, personnel, procedures, and equipment in order to promote safety andimprove operational efficiency
Crew Resource Management (CRM)

NIMS Organizational level having responsibility for amajor functional area


Section

NIMS Organizational level havingfunctional/geographic responsibility for major segments of incident operations


Branch

NIMS Organizational level, equal to division, havingresponsibility for a specified function

Group

According to NIMS, Personnel assembled for an assignment


Crew

According to NIMS, any combination of resources assembled for aspecific assignment

task force

According to NIMS, a set number of resources of the same kind and type

strike team

What establishes overall strategic decisions andassigned tactical objectives for an incident.


IAP

RECEO-VS

Rescue


Exposure


Confinement


Extinguishment


Overhaul

Specific operational statements of measurable outcomes


Tactical objectives

After an incident, a ___________ focuses on the activities of the responderswithout placing fault


Post incident analysis

Three functional branches of state government

Legislative


Executive


Judicial

Agreement that may be a simple function of the local governmentand doesn't require a written document to verify it.May involve the street department, lawenforcement, public works, etc


Internal aid agreement

Procedure to be put into effect should anemergency occur within a given region or area

Area contingency plan

Created to integrate federal governmentprevention, preparedness, response, recovery, and mitigation plans into oneall-discipline, all-hazard approach to domestic incident management.
National Response Plan
Ongoing, repeated assessment conducted over timeto evaluate an employee’s performance against an organization’s standards

Formative evaluation

Evaluation conducted at the end of a given period


Summative evaluation

Five stages of group development

Forming


Storming


Norming


Performing


Adjourning

Way to manage behavior where The officer’s expectations are stated andbehavioral limitations are set.


Counseling

Way to manage behavior where A company officer or designated subordinateguides the individual through any new activities, reinforces correctivebehavior, and redirects incorrect behavior


Coaching

Way to manage behavior that is a process that involves having unit personnelassist each other in learning teamwork or perfecting new skills. Usually moreexperienced personnel perform this task.


Providing peer assistance

A fire investigator may be an Officer Level ____ or Certified Fire Investigator

II

Where the ignition source and material firstignited actually came together

Area of origin

What type of surfaces are usually more heavily damaged after a fire because they have greater surface area.


Rough

Fire pattern found on noncombustible surfaceswhere there has been direct contact with or intense radiant heat

Clean burn

An initial energy source that can produce enoughheat and energy to raise the temperature of a fuel to its ignition point

Competent ignition source

Initial energy source employed to initiatecombustion

Ignition source

Four generally accepted classifications of firecause

Accidental


Natural


Incendiary


Undetermined

Most children under 7 experiment with fire outof ___________

curiosity

Between 8 – 13, majority of fires set is theresult of _____________

Psychosocial conflicts

Condition, substance, or device that candirectly cause injury or loss

Hazard

Likelihood of suffering harm from a hazard

Risk

Who is responsible for the development of anorganizational risk management plan.


The organization's chief officer

the risk management plan should be reviewed at least

Annually

Order of rank and authority in the fire and emergency service

chain of command

Unity of command depends on ______ and ______

chain of command and functional supervision

Pattern of thinking that includes self-deception, peer pressure, and conformity to group values.

group think

The best way to combat group think is

team diversity

SMART acronym for communicating objectives

specific, measurable, attainable, relevant, time-bound

The management process includes 4 functions

planning


organizing


directing


controlling

when the body undergoes stress, it responds with _______ of the pupils

dialation

What conflct resolving method usually results in the best solution

collaborating

Progressive discipline level where an individual is counseled

preventative action

Progressive discipline level taken after an employee repeats a violation or commits a serious violation

corrective action

Progressive discipline action where the employee is given notice of possible sanctions

punitive action

Progressive discipline level most likely used by the company officer

preventative action

The first step in writing any document is to determine the ______,

audience



the first step in preparing a narrative report is to determine

its purpose

The number of radio frequencies needed for an incident depends on

the resources involved


and the size of the incident command structure

Communication procedures must accomplish 2 objectives

establish the use of specific terms


establish a system or transmitting periodic progress reports

Who holds the ultimate responsibility for providing a safe workplace

the organization's management

Who will establish most company-level training needs

the organization

The basic means for teaching a psychomotor skill

demonstration

Organizational level within the sections that fullfill specific support functions

unit

If the first arriving units have only enough resources to resolve an incident or keep it from spreading, they should

keep it from spreading

The ______ and NIMS provide the framework to integrate all the capabilities and resources of the jurisdiction into a cohesive approach to domestic incident management

NRP

What is the most common method for risk management

control measures

AnOfficer I must administer the organization’s policies, procedures, and ordersat the ____ level

unit

having an uninterrupted series of steps (chainof command).

scalar

staff personnel support line personnel or ____ customers

internal

line personnel support ____ customers

external

Each subordinate having only one supervisor

unity of command

with ____ supervisors divides the work into specific job assignmentswithout losing control

unity of command

When a subordinate sidesteps the immediatesupervisor, ____ is broken

unity of command

what prevents duplication of efforts

division of labor

Territory occupied by one of the constituentadministrative districts of a nation whose rights are defined by a constitution

state/provincial

______ organizations have their funding come from local governemnt

paid on-call

____ aid is similar to mutual aid expect that payment, rather thanreciprocal aid, is made.

outisde

· When the culture rewards unethical conduct, the individual accepts thebenefits of such action and justifies them ____

internally

when delegating tasks, the _____ should select them

employee

stage of team development where the company officer can have a significant effect

forming

most critical aspect of team development is to

limit the time in the storming pahse

proactive approach to managing

directing

the foundation of the management process

planning

_____ plans focus on how objectives will be accomplished

operational/administrative

____ plans Chart the course of the organization over anindefinite future that is divided into definite time components

strategic

theresponsibilities for formal performance evaluations rest with ____

Officer II

a sign of stress is temporary loss of ____ term memory

short

three conflict management styles

passive


aggressive


asserive

five methods of resolving conflict

avoiding


accomodating


forcing


negotiatig


collborating

Oneof the most effective conflict resolution processes is the ____

peer-mediation process

training that corrects

discipline

the main purpose of dicipline is to ____

educate

progressive discipline starts with ____

training/education

____ and ____ canhelp to ensure that punitive discipline is seldom used within the organization

progressive leadership


participatory management

3 levels of progressive discipline

preventative


corrective


punitive

body language transmits ____ of communication

55%

tone and inflection transmits _____ of communication

38%

o Only ____% of the message is actually verbal communication.

7%

possibly the most important type of formal speech

persuasive

easiest formal speech to develop

informative

three types of formal speeches

persuasive


informative


instructional

first step in speech preparation

select the topic

second step in speech preparation

determine its purpose

first step in writing a document is to determine the ____

audience

second step in writing a document is to determine the ____

scope (subject)

third step in writing a document is to determine the ____

purpose

· help the writer establish the logical flow of material by placing thestrongest points at the beginning.

outlines

· The average paragraph is ___ - ___ words, equating to a topic sentenceand four or five supporting sentences.

75 - 125

o The methods for writing memos are generally the same as ____

e-mails

o Accepted format for business letters:

heading


opening


body


closing

the first step in preparing a narrative report is determining the ____

purpose

the second step in preparing a narrative report is determining the ____

audience

narrative report that is chronological in nature

progress

_____ keep the information on the same page

footnotes

two methods of information gatheringq

passive


active

Afterthe____, the budget is incorporated into the combinedbudget request for the entire parent organization
internal review
o The final review that the budget-request document receives.

external review

Theadministration or ____ branch generally maintain inventory and fixed assetrecords

logisgtics

____recordsmay justify a replacement for the item.

preventative

records that are maintained at the company level

activity

personnel records are confidential with the exception of ____ records

attendance

Medicalrecords are kept for all employees for the duration of their career plus ___ years

30

Analyzingexposure to hazards, implementing appropriate techniques, and monitoring theirresults

risk management

3 sections of the overall risk management plan

community risk assesment


organizational risk management plan


operational risk management process

Duringnormal fire conditions, the maximum survival time for civilians is

10 minutes

o The combination of CO and HCN is toxic at ____ ppm.

135

o The majority of LODD’s occur within ___ minutes of arriving on scene.

12

· During travel, the company officer should address unsafe ____ immediately.

acts

facility inspections should be held ____

annually

thefinal portion of the accident investigation report

narrative description

a pia should take place within ____ of the incident

2 weeks

step of the method of instruction that identifies how students will be evaluated

preparation

step of the method of instruction where most learning takes place

application

Containsinformation and instructions on what will be taught and the teaching proceduresto be followed.

lesson plan

Two critical areas of the demonstration method

preparing


demonstrating

During _____ evolutions, the company officer should immediately stop and correct anyperformance weaknesses or errors if it is a ____ skill

simple


new

· Design the training evolution so a ____ outcome is possible.

practical

Organizationallevel having responsibility for operations within a geographic area

division

Organizationallevel within the sections that fulfill specific support functions

unit

Onceobjectives have been met, the ____ is disbanded

task force

____ o Remain together and function as a team throughout the incident.

strike team

Controlling the environment in which respondersmust work and bystanders or victims may find themselves

scene control

backup personnel are located in the ____ zone

cold

Form of energy associated with the motion ofatoms and capable of being transmitted through solid and fluid media byconduction, fluid media by convection, and empty space by radiation

heat

pyrolysis is also known as ____

sublimation

Whensufficient oxygen is available, fire development is controlled by the fuel’s

characteristics and configuration

Minimumtemperature to which a fuel (other than a liquid) must be heated to startself-sustained combustion

autoignition temp

Rapidlowering of neutral plane is an indicator of

flashover

Smokebeing sucked back into the structure is an indicator of

flashover

Mostfires that grow beyond the incipient phase become ____

ventilation-controlled

o A ventilation-controlled fire will ____ the HRR

reduce

o Neutral plane lifting is an indicator of

backdraft

Smoke rushing out of the structure is an indicator of

backdraft

The violence of backdraft is dependent on theextent to which
the fuel/air mixture is confined

thermal property that Contains heat within the compartment

insulation

thermal property that Transfer of radiant heat from wall surfaces

heat reflectivity

thermal property where Materials slowly absorbing and releasing largeamounts of heat to maintain temperature

retention

____ § Causes a localized increasein temperature and fire growth.

insulation

____ humidity and cold temperatures can slow the naturalmovement of smoke

high

Coldtemperatures give the smoke a ____ appearance

white

Moderntrusses are generally spaced ____

24"

· Once fires become ventilation-limited, the amount of smoke forced outof openings is ____

reduced

Theneed to prevent extension of incidenteffects to uninvolved areas.

confinement

Theresponsibility for collecting safety related data for the PIA is assigned tothe ___

ISO

the critique should occur within ____ of the incident

1 week

type of evaluation that may be used for disciplinary purposes

summative

determine the company officer’s ability to dealeffectively with the informal group

group dynamics

Officers and responders are guided in performingtheir duties by what others expect of them

role expectation

Controlover the group will result from a ____ approach to leadership

democratic

Companyofficers must understand that the group’s _____ determines the groupmember’s productivity

interaction

Behaviormanagement begins with

the prevention of disruptive behavior

guidance starts with ____

counseling

Theobjective of disciplinary action is to

change behavior

___ includes giving motivational correction, positive reinforcement, andconstructive feedback

coaching

____ willreduce the need for corrective discipline

effective personnel evaluations

two types of discipline

positive


negative

Preventivediscipline should start with

an individual counseling review

_____ discipline may be used when an employee commits a serious violation as a first offense

corrective

____ discipline is Usedwhen an employee continues to exhibit inappropriate behavior or commits a very serious violation

punitive

during an investigation, the safety survey is conducted during ___

exterior examination

Firepatterns are formed on interior surfaces as a result of _____ orexposure to heat

direct flame contact

Onnon-combustible surfaces, ____ may be a fire pattern.

discoloration

fire pattern Created as a result of gases rising

plume-generated

Fire pattern that radiant heat forms beforeflashover

hot gas layer

fire pattern where Almost all vertical and horizontal surfaces willshow signs of damage

full-room involvement

Fire pattern found on noncombustible surfaceswhere there has been direct flame contactwith or intense radiant heat

clean burn

Fire pattern created when structural componentssuch as wood studs or trim are exposed to fire

pointers/arrows

Result of fire burning through the floor surfaceabove the joist

saddle burns

Undamaged surface within an otherwise firedamaged area

protected area

____ fire patterns show movement on the vehicle’s body panels and may appear asripples extending from a particular compartment as the fire progresses acrossthe vehicle body panels

radial

Damageto the ____ portion of the windshield indicates directional fire spread fromthe engine to the passenger compartment

lower

Damageto the ____ section of the windshield may indicate that the fire spread from thepassenger compartment to the engine compartment

upper

____ is a product of more complete combustion and will appear on the exposedside of the remaining debris

white ash

largest category of arson fires

revenge

revenge fires account for ___% of the arson problem

50%

o arson category where Ignitable liquids and multiple fires are common.

fraud

arson category where a Fire is usually set with combustibles on hand and rarely involvesignitable liquids.

crime concealment

arson category where Combustibles on hand are usually used.

excitement

OfficerII must be able to locate, contact, and reassign ____

crews

____ is responsible for theaccountability system.

IC

The accountability system may be assigned to another officer orCommand aide, if one is available, as part of the ____ section

planning

____ implements the demobilization plan

IC

o Emergency units will operate atthe ____ level.

task

· Divisions and groups are ____ level management components.

tactical

Infast-moving, complex incidents, a span of control of no more than ___ divisions/groups is recommended

5

The ____ assigns tactical objectives and resources to each division/group

IC

IAP’sare developed during an actual incident ____ the first operational period.

after

____ is the foundation for strengthening emergency response activities

the pia

Theorganization’s ____ is responsible for the development of anorganizational risk management plan

chief executive officer

Theapplication of the risk management plan takes place ____

daily

The ____ and the organization’s safety andhealth committee will have the ultimate authority for accident analysis

HSO