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234 Cards in this Set
- Front
- Back
Person who leads or directs a unit.
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Leader |
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Person who is responsible for directing theperformance of other employees.
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Supervisor |
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Individual who accomplishes organizationalobjectives through effective handling of material and human resources
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Manager |
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Decision making model where Decisions are made by one person at the top ofthe structure. Works very well is small organizations like fire companies |
Centralized |
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Decision making model where Decisions are made at a lower level, with theeffects of the decisions reported through the structure |
Decentralized |
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Process of going around a link in the chain ofcommand to deal with an issue
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Sidestepping |
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Notifying one’s supervisor that one wishes totake an issue to the supervisor’s supervisor
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Skip level notification |
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Principle that allows workers to report to morethan one supervisor. Workers report to one supervisor for most of theiractivities, but report to a second supervisor for an assigned function
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Functional supervision |
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Dividing large jobs into smaller tasks to beassigned to specific individuals
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Division of labor |
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Reciprocal assistance from one organization toanother based upon a prearranged agreement
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Mutual aid |
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Written agreement between two or more agenciesto automatically dispatch predetermined resources to any emergency in ageographic area
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Automatic aid |
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Assistance from agencies, other departments, orindustries that are not part of the agency having jurisdiction.
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Outside aid |
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Anonymous survey of the company officer frommultiple sources such as superiors and subordinates
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360 degree feedback |
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Ability to identify the components of asituation, assess the need for action, determine the action, and be perceivedas having the ability to take this action
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Command presence |
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The process of overseeing, directing, andcontrolling the activities of other individuals
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Supervision
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Refers to the administration and control ofprojects, programs, situations, and organizations
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Management |
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Process of giving motivational direction,positive reinforcement, and constructive feedback, to employees to maintain,and improve their performance
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Coaching |
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Formal process which assists participants inidentifying and resolving personal, behavioral, or career problems that areadversely affecting performance
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Counseling |
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Establishing and implementing the mechanisms toensure that objectives are attained
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Controlling |
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Statistical tool used in project management thatis designed to analyze the tasks involved in completing a given project.
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PERT Chart (Program evaluation and reviewtechnique)
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Nonverbal communication transmits ____% of anymessage
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93% |
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Common technical writing practices require thatoutlines must be balanced with at least ____ points under each heading
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2 |
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A guide to organizational decision-making
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Policy |
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Detailed plan of action that describes the steps required to comply with thepolicies |
Procedure |
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Defines the needs of organization and allowsmanufacturers to decide if they can meet them |
Request for proposal |
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Radio-operated data terminal that allows atelecommunications center to transmit dispatch information.
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Mobile data terminal (MDT)
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Designed to provide a computer-readabledescription of geographic features in a given area.
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Geographic Information System (GIS)
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Five C’s of communication
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Conciseness, Clarity, Confidence, Control, Capability |
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The leading injury among responders is _________
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Sprains/strains |
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Voluntary, confidential reporting system withthe goal of improving safety
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National Firefighter Near Miss Reporting System
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What is the most common cause offirefighter fatalities
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Cardiac arrest |
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The upper human survivability limit is ____ degrees. A fire may exceed 500 degrees in ____ to ____ minutes
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212 degrees and 3-4 minutes |
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System that optimizes the utilization of all availableresources, personnel, procedures, and equipment in order to promote safety andimprove operational efficiency
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Crew Resource Management (CRM)
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NIMS Organizational level having responsibility for amajor functional area |
Section |
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NIMS Organizational level havingfunctional/geographic responsibility for major segments of incident operations |
Branch |
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NIMS Organizational level, equal to division, havingresponsibility for a specified function
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Group |
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According to NIMS, Personnel assembled for an assignment |
Crew |
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According to NIMS, any combination of resources assembled for aspecific assignment
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task force |
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According to NIMS, a set number of resources of the same kind and type
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strike team |
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What establishes overall strategic decisions andassigned tactical objectives for an incident. |
IAP |
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RECEO-VS |
Rescue Exposure Confinement Extinguishment Overhaul |
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Specific operational statements of measurable outcomes |
Tactical objectives |
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After an incident, a ___________ focuses on the activities of the responderswithout placing fault |
Post incident analysis |
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Three functional branches of state government |
Legislative Executive Judicial |
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Agreement that may be a simple function of the local governmentand doesn't require a written document to verify it.May involve the street department, lawenforcement, public works, etc |
Internal aid agreement |
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Procedure to be put into effect should anemergency occur within a given region or area
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Area contingency plan |
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Created to integrate federal governmentprevention, preparedness, response, recovery, and mitigation plans into oneall-discipline, all-hazard approach to domestic incident management.
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National Response Plan
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Ongoing, repeated assessment conducted over timeto evaluate an employee’s performance against an organization’s standards
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Formative evaluation |
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Evaluation conducted at the end of a given period |
Summative evaluation |
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Five stages of group development |
Forming Storming Norming Performing Adjourning |
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Way to manage behavior where The officer’s expectations are stated andbehavioral limitations are set. |
Counseling |
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Way to manage behavior where A company officer or designated subordinateguides the individual through any new activities, reinforces correctivebehavior, and redirects incorrect behavior |
Coaching |
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Way to manage behavior that is a process that involves having unit personnelassist each other in learning teamwork or perfecting new skills. Usually moreexperienced personnel perform this task. |
Providing peer assistance |
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A fire investigator may be an Officer Level ____ or Certified Fire Investigator |
II |
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Where the ignition source and material firstignited actually came together
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Area of origin |
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What type of surfaces are usually more heavily damaged after a fire because they have greater surface area. |
Rough |
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Fire pattern found on noncombustible surfaceswhere there has been direct contact with or intense radiant heat
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Clean burn |
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An initial energy source that can produce enoughheat and energy to raise the temperature of a fuel to its ignition point
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Competent ignition source |
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Initial energy source employed to initiatecombustion
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Ignition source |
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Four generally accepted classifications of firecause
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Accidental Natural Incendiary Undetermined |
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Most children under 7 experiment with fire outof ___________
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curiosity |
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Between 8 – 13, majority of fires set is theresult of _____________
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Psychosocial conflicts |
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Condition, substance, or device that candirectly cause injury or loss
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Hazard |
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Likelihood of suffering harm from a hazard
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Risk |
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Who is responsible for the development of anorganizational risk management plan. |
The organization's chief officer |
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the risk management plan should be reviewed at least
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Annually |
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Order of rank and authority in the fire and emergency service |
chain of command |
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Unity of command depends on ______ and ______ |
chain of command and functional supervision |
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Pattern of thinking that includes self-deception, peer pressure, and conformity to group values. |
group think |
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The best way to combat group think is |
team diversity |
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SMART acronym for communicating objectives |
specific, measurable, attainable, relevant, time-bound |
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The management process includes 4 functions |
planning organizing directing controlling |
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when the body undergoes stress, it responds with _______ of the pupils |
dialation |
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What conflct resolving method usually results in the best solution |
collaborating |
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Progressive discipline level where an individual is counseled |
preventative action |
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Progressive discipline level taken after an employee repeats a violation or commits a serious violation |
corrective action |
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Progressive discipline action where the employee is given notice of possible sanctions |
punitive action |
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Progressive discipline level most likely used by the company officer |
preventative action |
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The first step in writing any document is to determine the ______, |
audience |
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the first step in preparing a narrative report is to determine |
its purpose |
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The number of radio frequencies needed for an incident depends on |
the resources involved and the size of the incident command structure |
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Communication procedures must accomplish 2 objectives |
establish the use of specific terms establish a system or transmitting periodic progress reports |
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Who holds the ultimate responsibility for providing a safe workplace |
the organization's management |
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Who will establish most company-level training needs |
the organization |
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The basic means for teaching a psychomotor skill |
demonstration |
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Organizational level within the sections that fullfill specific support functions |
unit |
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If the first arriving units have only enough resources to resolve an incident or keep it from spreading, they should |
keep it from spreading |
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The ______ and NIMS provide the framework to integrate all the capabilities and resources of the jurisdiction into a cohesive approach to domestic incident management |
NRP |
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What is the most common method for risk management |
control measures |
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AnOfficer I must administer the organization’s policies, procedures, and ordersat the ____ level
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unit |
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having an uninterrupted series of steps (chainof command).
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scalar |
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staff personnel support line personnel or ____ customers |
internal |
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line personnel support ____ customers |
external |
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Each subordinate having only one supervisor
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unity of command |
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with ____ supervisors divides the work into specific job assignmentswithout losing control
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unity of command |
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When a subordinate sidesteps the immediatesupervisor, ____ is broken |
unity of command |
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what prevents duplication of efforts |
division of labor |
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Territory occupied by one of the constituentadministrative districts of a nation whose rights are defined by a constitution
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state/provincial |
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______ organizations have their funding come from local governemnt |
paid on-call |
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____ aid is similar to mutual aid expect that payment, rather thanreciprocal aid, is made.
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outisde |
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· When the culture rewards unethical conduct, the individual accepts thebenefits of such action and justifies them ____
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internally |
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when delegating tasks, the _____ should select them |
employee |
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stage of team development where the company officer can have a significant effect |
forming |
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most critical aspect of team development is to |
limit the time in the storming pahse |
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proactive approach to managing |
directing |
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the foundation of the management process |
planning |
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_____ plans focus on how objectives will be accomplished |
operational/administrative |
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____ plans Chart the course of the organization over anindefinite future that is divided into definite time components |
strategic |
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theresponsibilities for formal performance evaluations rest with ____
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Officer II |
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a sign of stress is temporary loss of ____ term memory |
short |
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three conflict management styles |
passive aggressive asserive |
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five methods of resolving conflict |
avoiding accomodating forcing negotiatig collborating |
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Oneof the most effective conflict resolution processes is the ____
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peer-mediation process |
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training that corrects |
discipline |
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the main purpose of dicipline is to ____ |
educate |
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progressive discipline starts with ____ |
training/education |
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____ and ____ canhelp to ensure that punitive discipline is seldom used within the organization |
progressive leadership participatory management |
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3 levels of progressive discipline |
preventative corrective punitive |
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body language transmits ____ of communication |
55% |
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tone and inflection transmits _____ of communication |
38% |
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o Only ____% of the message is actually verbal communication. |
7% |
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possibly the most important type of formal speech |
persuasive |
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easiest formal speech to develop |
informative |
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three types of formal speeches |
persuasive informative instructional |
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first step in speech preparation |
select the topic |
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second step in speech preparation |
determine its purpose |
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first step in writing a document is to determine the ____ |
audience |
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second step in writing a document is to determine the ____
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scope (subject) |
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third step in writing a document is to determine the ____ |
purpose |
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· help the writer establish the logical flow of material by placing thestrongest points at the beginning.
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outlines |
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· The average paragraph is ___ - ___ words, equating to a topic sentenceand four or five supporting sentences.
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75 - 125 |
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o The methods for writing memos are generally the same as ____
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e-mails |
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o Accepted format for business letters:
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heading opening body closing |
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the first step in preparing a narrative report is determining the ____ |
purpose |
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the second step in preparing a narrative report is determining the ____
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audience |
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narrative report that is chronological in nature |
progress |
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_____ keep the information on the same page |
footnotes |
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two methods of information gatheringq |
passive active |
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Afterthe____, the budget is incorporated into the combinedbudget request for the entire parent organization
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internal review
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o The final review that the budget-request document receives.
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external review |
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Theadministration or ____ branch generally maintain inventory and fixed assetrecords
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logisgtics |
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____recordsmay justify a replacement for the item. |
preventative |
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records that are maintained at the company level |
activity |
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personnel records are confidential with the exception of ____ records |
attendance |
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Medicalrecords are kept for all employees for the duration of their career plus ___ years
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30 |
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Analyzingexposure to hazards, implementing appropriate techniques, and monitoring theirresults
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risk management |
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3 sections of the overall risk management plan |
community risk assesment organizational risk management plan operational risk management process |
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Duringnormal fire conditions, the maximum survival time for civilians is
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10 minutes |
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o The combination of CO and HCN is toxic at ____ ppm. |
135 |
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o The majority of LODD’s occur within ___ minutes of arriving on scene. |
12 |
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· During travel, the company officer should address unsafe ____ immediately.
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acts |
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facility inspections should be held ____ |
annually |
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thefinal portion of the accident investigation report
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narrative description |
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a pia should take place within ____ of the incident |
2 weeks |
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step of the method of instruction that identifies how students will be evaluated |
preparation |
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step of the method of instruction where most learning takes place
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application |
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Containsinformation and instructions on what will be taught and the teaching proceduresto be followed.
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lesson plan |
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Two critical areas of the demonstration method
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preparing demonstrating |
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During _____ evolutions, the company officer should immediately stop and correct anyperformance weaknesses or errors if it is a ____ skill
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simple new |
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· Design the training evolution so a ____ outcome is possible. |
practical |
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Organizationallevel having responsibility for operations within a geographic area
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division |
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Organizationallevel within the sections that fulfill specific support functions
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unit |
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Onceobjectives have been met, the ____ is disbanded |
task force |
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____ o Remain together and function as a team throughout the incident. |
strike team |
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Controlling the environment in which respondersmust work and bystanders or victims may find themselves
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scene control |
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backup personnel are located in the ____ zone |
cold |
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Form of energy associated with the motion ofatoms and capable of being transmitted through solid and fluid media byconduction, fluid media by convection, and empty space by radiation
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heat |
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pyrolysis is also known as ____ |
sublimation |
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Whensufficient oxygen is available, fire development is controlled by the fuel’s
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characteristics and configuration |
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Minimumtemperature to which a fuel (other than a liquid) must be heated to startself-sustained combustion
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autoignition temp |
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Rapidlowering of neutral plane is an indicator of
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flashover |
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Smokebeing sucked back into the structure is an indicator of |
flashover |
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Mostfires that grow beyond the incipient phase become ____
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ventilation-controlled |
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o A ventilation-controlled fire will ____ the HRR
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reduce |
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o Neutral plane lifting is an indicator of
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backdraft |
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Smoke rushing out of the structure is an indicator of
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backdraft |
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The violence of backdraft is dependent on theextent to which
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the fuel/air mixture is confined
|
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thermal property that Contains heat within the compartment |
insulation |
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thermal property that Transfer of radiant heat from wall surfaces |
heat reflectivity |
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thermal property where Materials slowly absorbing and releasing largeamounts of heat to maintain temperature |
retention |
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____ § Causes a localized increasein temperature and fire growth. |
insulation |
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____ humidity and cold temperatures can slow the naturalmovement of smoke |
high |
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Coldtemperatures give the smoke a ____ appearance |
white |
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Moderntrusses are generally spaced ____
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24" |
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· Once fires become ventilation-limited, the amount of smoke forced outof openings is ____
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reduced |
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Theneed to prevent extension of incidenteffects to uninvolved areas.
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confinement |
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Theresponsibility for collecting safety related data for the PIA is assigned tothe ___
|
ISO |
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the critique should occur within ____ of the incident |
1 week |
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type of evaluation that may be used for disciplinary purposes |
summative |
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determine the company officer’s ability to dealeffectively with the informal group
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group dynamics |
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Officers and responders are guided in performingtheir duties by what others expect of them
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role expectation |
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Controlover the group will result from a ____ approach to leadership
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democratic |
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Companyofficers must understand that the group’s _____ determines the groupmember’s productivity
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interaction |
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Behaviormanagement begins with
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the prevention of disruptive behavior |
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guidance starts with ____ |
counseling |
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Theobjective of disciplinary action is to
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change behavior |
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___ includes giving motivational correction, positive reinforcement, andconstructive feedback |
coaching |
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____ willreduce the need for corrective discipline |
effective personnel evaluations |
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two types of discipline |
positive negative |
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Preventivediscipline should start with
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an individual counseling review |
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_____ discipline may be used when an employee commits a serious violation as a first offense |
corrective |
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____ discipline is Usedwhen an employee continues to exhibit inappropriate behavior or commits a very serious violation |
punitive |
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during an investigation, the safety survey is conducted during ___ |
exterior examination |
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Firepatterns are formed on interior surfaces as a result of _____ orexposure to heat
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direct flame contact |
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Onnon-combustible surfaces, ____ may be a fire pattern.
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discoloration |
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fire pattern Created as a result of gases rising |
plume-generated |
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Fire pattern that radiant heat forms beforeflashover
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hot gas layer |
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fire pattern where Almost all vertical and horizontal surfaces willshow signs of damage |
full-room involvement |
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Fire pattern found on noncombustible surfaceswhere there has been direct flame contactwith or intense radiant heat
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clean burn |
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Fire pattern created when structural componentssuch as wood studs or trim are exposed to fire |
pointers/arrows |
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Result of fire burning through the floor surfaceabove the joist
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saddle burns |
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Undamaged surface within an otherwise firedamaged area
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protected area |
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____ fire patterns show movement on the vehicle’s body panels and may appear asripples extending from a particular compartment as the fire progresses acrossthe vehicle body panels |
radial |
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Damageto the ____ portion of the windshield indicates directional fire spread fromthe engine to the passenger compartment
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lower |
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Damageto the ____ section of the windshield may indicate that the fire spread from thepassenger compartment to the engine compartment
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upper |
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____ is a product of more complete combustion and will appear on the exposedside of the remaining debris |
white ash |
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largest category of arson fires |
revenge |
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revenge fires account for ___% of the arson problem |
50% |
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o arson category where Ignitable liquids and multiple fires are common. |
fraud |
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arson category where a Fire is usually set with combustibles on hand and rarely involvesignitable liquids. |
crime concealment |
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arson category where Combustibles on hand are usually used. |
excitement |
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OfficerII must be able to locate, contact, and reassign ____ |
crews |
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____ is responsible for theaccountability system. |
IC |
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The accountability system may be assigned to another officer orCommand aide, if one is available, as part of the ____ section
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planning |
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____ implements the demobilization plan |
IC |
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o Emergency units will operate atthe ____ level.
|
task |
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· Divisions and groups are ____ level management components.
|
tactical |
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Infast-moving, complex incidents, a span of control of no more than ___ divisions/groups is recommended
|
5 |
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The ____ assigns tactical objectives and resources to each division/group |
IC |
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IAP’sare developed during an actual incident ____ the first operational period.
|
after |
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____ is the foundation for strengthening emergency response activities |
the pia |
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Theorganization’s ____ is responsible for the development of anorganizational risk management plan
|
chief executive officer |
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Theapplication of the risk management plan takes place ____ |
daily |
|
The ____ and the organization’s safety andhealth committee will have the ultimate authority for accident analysis
|
HSO |