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30 Cards in this Set
- Front
- Back
frown on a clients face is what type of communication?
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nonverbal
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When answering the phone at a place of business, you should answer the phone by which ring?
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the second
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What information should you note when taking a telephone message? (any order)
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name of caller, phone number, date, time, and message
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When screening phone calls for your boss, what would be a good question to ask after you know who is calling?
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May I ask what this is regarding?
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Changing the subject, frequent interruptions, or seeming to be too busy affects communication by:
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creating barriers
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What term denotes the "pitch" of the voice?
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inflection
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The ability to identify with and understand another person's feelings, situation, and motives is called:
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empathy
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Having the ability to say or do the kindest or most fitting thing in a difficult situation is:
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tact
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What communication career tests for speech, language and voice disorders and provides a treatment program to restore or develop the patient's speech communication skills?
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speech therapist
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Receiving information necessary to give informed consent prior to the start of any procedure or treatment is guaranteed under what policy?
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patient's rights
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The sender of information must deliver a message in a clear and concise manner for good communication. Name two skills that are essential for this to take place:
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pronunciation and grammar
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Name three types of disabled individuals who might experience difficulty receiving messages and communicating information accurately.
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(any order) hearing impaired, visually impaired, language barriers
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Name three methods to assist individuals who have difficulty receiving information because of a hearing or visual impairment or language barrier.
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(any order) repeat the message, change the form the message is transmitted, utilize an interpreter
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If a patient does not understand the information being given, what should the health care worker do?
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ask questions and repeat the information in different terms
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The following dialogue is an example of what therapeutic communication technique?
The patient states: "I'm not worried about my diagnosis" The Health Care Worker responds: "You are not at all worried about your diagnosis?" |
reflection
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The ability to understand the basics of how the computer works and the applications used in a field or profession is called what?
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computer literacy
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What is an electronic system that can rapidly communicate in graphics, numbers, words, and sound?
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a computer
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Machines that can scan a document and read the printed text are called:
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optical scanners
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Programs in a computer that are not permanent because data can be stored, changed, and/or retrieved are called RAM. What does RAM stand for?
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random access memory
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A MRI is a computerized body-scanning device. What does MRI stand for?
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magnetic resonance imaging
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What new communication tool combines the advantage of video with the advantages of computer-assisted instruction to provide a learning medium?
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interactive video
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Name three important components of a trusting relationship. (any order)
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confidence, dependability, and confidentiality
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What is another term for questions that lead the patient to explore his or her thoughts or feelings?
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open-ended questions
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A therapeutic communication technique which encourages the speaker to continue talking about a subject is called:
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a general lead
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What is the science of speech and pronunciation?
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phonetics
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When answering the phone at work, who do you represent?
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the facility
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When communication is taking place, what helps to make meanings clear and avoids misunderstandings?
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clarifying
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What is the small device that sits on a desktop and controls the cursor and creates graphics?
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mouse
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The computer components include the keyboard, central processing unit, disk drive and monitor with display screen. These are called what?
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Hardware
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What type of questions make a person defensive?
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questions that begin with why
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