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8 Cards in this Set
- Front
- Back
Quality |
Measures of excellence or a state of being free from defects, deficiencies and significant variations. |
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Quality Assurance |
Describe as any systematic process or.procedure of determining whether a product or service meets specified requirements. |
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Quality control |
Procedure or set of procedures this is designed to ensure that a manufacture product or performed service complies |
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Total Quality Management |
Describes a management approach to long term success through customer satisfaction. |
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Customer-focused |
Element of TQM that Customer ultimately determines the level of quality |
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Total employee involvement |
Element of TQM that all employees participate in working toward common goals. |
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Process-centered |
Fundamental part of TQM is a focus on process thinking. |
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Integrated System |
Element of TQM that an organization may consist of many different functional specialties often organized into vertically structured departments. |