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40 Cards in this Set
- Front
- Back
________ is process of sharing and conveying message or information from one person to another within and across channels, context media and cultures. |
Communication |
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Natures of communication (3) |
1. Communication is a process. 2. Communication occurs between two or more people (the speaker and the receiver). 3. Communication can be expressed through written or spoken words, actions (nonverbal), or both spoken words and nonverbal actions at the same time. |
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Elements of Communication (9) |
1. Speaker 2. Message 3. Encoding 4. Channel 5. Decoding 6. Reciever 7. Feedback 8. Context 9. Barrier |
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the source of information or message |
Speaker |
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The information, ideas, or thoughts conveyed by the speaker in words or in actions |
Message |
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the process of converting the message into words, actions, or other forms that the speaker understands |
Encoding |
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the medium or the means, such as personal or non-personal, verbal or nonverbal, in which the encoded message is conveyed. |
Channel |
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the process of interpreting the encoded message of the speaker by the receiver |
Decoding |
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the recipient of the message, or someone who decodes the message |
Receiver |
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the reactions, responses, or information provided by the receiver |
Feedback |
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the environment where communication takes place |
Context |
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the factors that affect the flow of communication |
Barrier |
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Process of Communication (5) |
The speaker generates an idea. The speaker encodes an idea or converts the idea into words or actions. The speaker transmits or sends out a message. The receiver decodes or interprets the message based on the context. The receiver sends or provides feedback.
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Models of Communication (3) |
1. Shannon-Weaver Model 2. Transaction Model 3. Schramm Model |
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Known as the mother of all communication models, the ___________________________ (1949) depicts communication as a linear or one-way process consisting of five elements : a source (producer of message) a transmitter (encoder of message into signals) a channel (signals adapted for transmission) a receiver (decoder of message from the signal) a destination. |
Shannon-Weaver Model |
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Unlike the Shannon-Weaver Model, which is a one-way process, the _____________________ is a two-way process witin the inclusion of feedback as one element. This model is more interactive. There is a collaborative exchange of messages between communicators with the aim of understanding each other. It also shows that a barrier, such as noise, may interfere with the flow of communication. |
Transaction Model |
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_______________ (1954) modified the Shannon-Weaver Model. This model requires both the sender and the receiver to have the field of experience for them to communicate effectively. |
Schramm Model |
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Functions of Communication (5) |
1. Control 2. Social interaction 3. Motivation 4. Emotional expression 5. Information |
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Communication functions to control behavior. |
Control |
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Communication allows individuals to interact with others |
Social Interaction |
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Communication motivates or encourages people to live better |
Motivation |
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Communication facilitates people's expression of their feelings and emotions. |
Emotional expression |
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Communication functions to convey information. |
Information |
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Features of an Effective Communication (7) |
1. Completeness 2. Conciseness 3. Consideration 4. Concreteness 5. Courtesy/courteous 6. Clearness 7. Correctness |
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Complete communication is essential to the quality of the communication process in general. Hence, communication should include everything that the receiver needs to hear for him/her to respond, react, or evaluate properly. |
Completeness |
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_____________ does not mean keeping the message short, but making it direct or straight to the point. Insignificant or redundant information should be eliminated from the communication that will be sent to the recipient. |
Conciseness |
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To be effective, the speaker should always consider relevant information about his/her receiver such as mood, background, race, preference, education, status, and needs, among others. By doing so, he/she can easily build rapport with the audience |
Consideration |
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Effective communication happens when the message is concrete and supported by facts, figures, and real- life examples and situations. In this case, the receiver is more connected to the message conveyed. |
Concreteness |
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The speaker shows __________ in communication by respecting the culture, values, and beliefs of his/her receivers. Being ___________ at all times creates a positive impact on the audience |
Courtesy/courteous |
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___________ in communication implies the use of simple and specific words to express ideas. It is also achieved when the speaker focuses only on a single objective in his/her speech so as not to confuse the audience. |
Clearness |
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_____________ in grammar eliminates negative impact on the audience and increases the credibility and effectiveness of the message |
Correctness |
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Barriers of an Effective Communication (8) |
1. Physical Noise 2. Environmental Noise 3. Technical Noise 4. Semantic Noise 5. Psychological Noise 6. Information Overload 7. Lack of interest 8. Poor timing |
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noise produced by human. |
Physical Noise |
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noise produced by the environment and cannot be controlled |
Environmental Noise |
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this noise occur when the communicators use technology and having weak signal. |
Technical Noise |
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this noise occur when the speaker uses homophones, homonyms, and homographs. |
Semantic Noise |
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It is when the receiver is thinking something that is not related with the topic given by the speaker. |
psychological Noise |
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this happens when the speaker gives too much information and not giving the receiver the chance to give his/her feedback. |
Information Overload |
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receiver shows no interest with the given topic at all. |
Lack of interest |
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receiver becomes inattentive for a short period of time to what the speaker is saying. |
Poor Timing |