Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
20 Cards in this Set
- Front
- Back
Intention statements can communicate...
|
a. where you stand on an issue b. requests of others c. descriptions of how you plan to act in the future **D. A, B, AND C ABOVE e. only interpretations of behavior |
|
Strategy is an example of a supportive behavior. T or F? |
False
|
|
Stating your intentions is an important element of a clear message. T or F?
|
True
|
|
If you emphasize how good you are in sports when someone criticizes your academic performance, you've used the defensive reaction called...
|
compensation
|
|
All of the following are non-defensive responses to criticism recommended by the text except... |
a. asking for more details about the criticism b. paraphrasing the speaker's comments c. asking about the consequences of your behavior **D. WALKING WAY FROM THE SPEAKER e. guessing about the details of the criticism |
|
Communication climates are a function of...
|
the way people feel about one another
|
|
Ambiguous responses... |
contain messages with more than one meaning |
|
There are five elements in clear message responses; which series one is not: |
Behavior, Provisionalism, Intention |
|
In order to have a clear message format, you can combine two elements in the same phrase to offer additional clarity. T or F? |
True
|
|
"You are such a couch potato" is an example of what Gibb defense-arousing behavior?
|
evaluation.
|
|
Which of the following is an interpretation? |
a. "I got an 'A' on my history paper." **B. "Frankie never offers to buy me coffee, she is such a cheapskate." c. "I love the color yellow." d. "What exactly do you mean by that?" e. All the above |
|
Impervious response or ignoring another person is an example of... |
Disconfirming messaging |
|
A defense mechanism that is characterized by a pretense of not caring is called... |
Apathy
|
|
All of the following are behavioral descriptions except...
|
a. " I notice you're frowning." b. "I saw you walk out of the party." **C. "Your behavior shows me you're angry." d. You've shouted the last three times we've discussed money." e. "You haven't said 'I love you' in over a week." |
|
All of the following are defense mechanisms except...
|
a. verbal aggression b. compensation c. displacement d. apathy **E. ENDORSEMENT |
|
After a climate is formed, it can take on a life of its own and grow in a self perpetuating spiral, also know as... |
reciprocating communication |
|
Perception makes little difference in determining whether a message is disconfirming. T or F?
|
False
|
|
The term that describes the emotional tone of the way people feel about one another is... |
climate
|
|
"I know that isn't going to work under any circumstances" is an example of the Gibb defensive category of...
|
certainty
|
|
If others start criticizing you, one productive way to respond is to...
|
ask for more specifics about what the criticism involves
|