Exam 1 Mgmt

beliefs, rituals, rules and customs that characterize the population of a nation

guidelines and beliefs used when person is confronted with a situation where a choice must be made

what employees perceive and how this perception creates a pattern of beliefs and values

activities by which a person comes to appreciate the values, abilities and behaviors for a new employee into their culture

the extent to which a persons values and personality line up with the culture of an organization

a persons talent to perform a mental or physical task

work related practical know-how that employees acquire through observation and direct experience on the job

mental states of readiness for need arousal

what people know about themselves and their environment

mental state of anxiety that occurs when there is conflict among and individuals conniptions (attitude or belief) after a decision has been made

one of the big 5 personality dimensions; a trait that indicates a persons social behavior

on of the big 5; ability to be calm, serene relaxed and secure

one of big 5; tendency to be courteous, forgiving

one of big 5; tendency to be dependable, organized

one of big 5; reflects the extent to which someone is broadminded, creative

specifies a persons belief that he does or does not master his fate

persons belief that they can complete a job successfully

ability to manage ones own and others emotions in order to guide ones behavior and achieve goals

process by which a person gives meaning to environmental stimuli. Involves observing and interpreting information

self fulfilling prophecy that causes a person to behave in a positive manner to meet expectations

self fulfilling prophecy that causes a person to have in a negative manner to meet low expectations

a translation step in the perceptual process that people use to classify or categorize events, people, or situations

stereotype that doesn't change even when ion disputing to it is presented

in perception it occurs when a person allows one important factor or characteristic to bias his or her view

using yourself as a benchmark against which others are judged

process by which individuals attempt to explain the reasons for events

in att theory the degree to which a person behaves similarly in different situations

in att theory the degree to which a person engages in the same behaviors at different times

in att theory the degree to which other people are engaging in same behavior

tendency to assume that events are caused by factors within a persons control

events caused by factors outside of a persons control

take credit for good work and deny responsibility for bad work

attempt to influence others perception of you

deficiencies that an individual experiences

1) physiological (food)

2) safety and security (security from threatening events)

3) belongingness, social and love (friendship, interaction)

4) esteem (self-esteem)

5) self actualization ( fulfill oneself by making maximum use of abilities, skills, potential)

increases motivation by building challenge, responsibility recognition and growth opportunities into a persons job

theory of motivation that suggests employees are more likely to be motivated when they perceive their efforts will result in successful performance (pay raise, promotion)

explains how peoples perceptions of how fairly they are treated in social exchanges at work

employee perception that organization fails to fulfill unwritten exchane agreement

process of specifying tasks, duties of job

mgmt philosophy and practice that enhance employee dignity, introduce cultural change, and provide opportunities for growth and development

feelings, beliefs and attitudes that employees have about their jobs

number of operations that a job occupant performs to complete a task

amount of control an individual has to change surrounding environment

making job not as specific/ performing several boring tasks instead of just one

factors that meet individuals needs for psychological growth( responsibility, job challenge, achievement)

an organization culture that is dedicated to continuous improvement and production of high quality products and services

organizations monitor and adapt the best practice of their competitors

quality standard that specifies no more than 3.4 defects per million opportunities

set of employee work related behaviors designed to accomplish organizational goals