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78 Cards in this Set

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Communication

Ongoing, dynamic series of events that involves the transmission of meaning from sender to receiver. Exchanging words, gestures, and actions.

Intrapersonal

Self talk, Self verbalization, mental rehearsal.


It improves your self esteem and health . Ex: grocery list

Interpersonal

Face to face . Exchanging of ideas, problem solving, team building.


It uses interaction to assess understanding and clarify misinterpretation when teaching a patient about a health problem.

Transpersonal

Occurs within a persons spiritual domain.


Many people use prayer, mediation, and guided reflection .

Small Group

Goal directed, understanding group dynamics. Cohesive and committed.


Committees lead patient support group. Research team, or support group .

Public

Special adaptation in eye contact, gesture, voice, and inflections.


Ex: audience; to talk about health related topics . (Classroom)

Interdisciplinary

Consists of patients (and family) and all healthcare personnel involved in providing care .


Ex: discharge planning meeting

Referent

Motivates one person to communicate with another.


Ex: signs, sounds, orders, messages

Sender

Person who encodes and delivers the message

Receiver

Person who receives and decodes the message.


;; senders message acts like a referent. Ex:tone

Messages

Content of communication contains verbal, nonverbal and symbolic language. Persons perception can distort the message . Ex:terms can mean 2 different things

Channel

Means of conveying and receiving messages through visual, auditory, and tactile senses.


Ex:hands on

Feedback

The message the receiver returns

Interpersonal variables

Factors within both sender and receiver that influences communication.


Ex: perception; patient might take nurses message differently.

Environment

Setting for sender-receiver interaction.


Needs to meet participant needs for physical and emotional comfort and safety.


Ex: education level, cultural background, gender, age, and medication .

Intimate district and example

0-18 inches.


Ex:dressing change, ABLS, holding a crying infant, performing physical assessment.

Intimate district and example

0-18 inches.


Ex:dressing change, ABLS, holding a crying infant, performing physical assessment.

Personal distance and example

18 inches to 4 feet


Ex: sitting on a patients bedside, taking patients nursing history, exchanging info at change of shift

Social distance and example

4 feet to 12 feet


Ex: making rounds with a physician, sitting at head of a conference table, teaching a class .

Public distance and example

12 feet and greater


Ex: speaking at a community forum, testifying at a legislative hearing, public speaking

Social zone ; body location and permission

Hands, arms, shoulders, back.


Permission NOT NEEDED

Consent zone ; body location and permission

Mouth. Wrist, and feet


Permission NEEDED

Vulnerable zone ; body location and permission

Face, neck, front of body


Permission NEEDED ; special cares needed

Intimate zone ; body location and permission

Genitalia and rectum


Great sensitivity NEEDED

Vocabulary

Unsuccessful if sender and receiver cannot translate one another's words or phrases.


Ex:children small vocab .


"Dinner" -noon or last meal ?

Denotative meaning

Some words have several meanings. Meaning made due to shared common language.

Connotative meaning

A connotative meaning is the shade or interpretation of the meaning of a word influence by thoughts, feelings, or ideas people have about that word.


Ex: same picture but experience might change meaning

Pacing

Conversation is more successful at an appropriate speed or pace. Talking to fast, pauses, and clear

Intonation

Tone of voice dramatically affects the meaning of the message .


-ummmm


-you know

Clarity and Brevity

Effective communication is simple , brief and direct. Fewer words= less confusion. Also non medical terms

Timing and relevance

Timing is critical in communication on teaching when patient seems interested vs when they are in pain.


Teaching too soon. Patients have to see relevance

Humor

Important often underuse resources in nursing interaction; helps adjust stress.


-know when appropriate


-know good timing

Pre-interaction


Definition & Intervention

Before meeting a patient .


Ex: review qualible data (nursing history), talk to caregivers

Orientation


Definition & Intervention

When the nurse and patient meet and get to know each other .


Intervention: set the tone for relationship, recognize that the initial relationship, assess the patients health status

Working phase


Definition & Intervention

When the nurse and patient work together to solve problems and accomplish goals.


Intervention: encourage and help patients feelings,provide info needed to understand and change behaviors.

Termination phase


Definition & Intervention

During the ending of the relationship.


Intervention: remind patient termination is near.

Socio-cultural status

Culture influences thinking, feeling, behaving and communicating. Be aware of the typical patterns of interaction that characterize various cultures.

Personal issues can be open or unopen

Physical & emotional status

Influence communication person with hearing or vision impairment often have difficulty receiving messages. Review patient's medical records. Stop if needed and learn to pick up cues

First level of communication

Cliché conversation. Requires least involvement as it does not require much thought.


Ex: the weather, the TV, how they are . "How are you?"

Second level communication

Fact-reporting. Basically objectives and does not involve much interaction.


Ex:patient reporting symptoms.

Third level of communication

Sharing personal ideas and judgment.


Ex: sharing opinions

Fourth level of communication

Sharing of feelings (hopes, illness, dying, sex, death etc)


Most therapeutic level. Empathy and conern self awareness

Enculturation

Socialization into ones primary culture as a child.


Ex: Bilingual

Acculturation

Process of adapting to and adapting a new culture


Ex: Second culture and learning that occurs when the culture of majority is gradually displaced by culture


•••••

Assimilation

To become absorbed into another culture in adapting its characteristics


Ex: immigrants or forced

Biculturalism or multiculturalism

Occurs when an individual identifies equally with two or more cultures


Ex: Canada

Cultural Backlash

Reject the culture.


Ex: Amish

Diversity

Fact or state of being different


Ex: race, education, gender, ethnicity, culture, sexuality

Religion

Is a major component of one heritage. Vegan is defined as a system of beliefs practices and ethnical values a person's practice to express spirituality.

Culture

The thoughts, communications, actions, custom, beliefs, values, and institutions of racial, ethnic, religious, or social groups concept that applies to the group of people who share the same values.

Ethnicity

Shared identity related to social and cultural heritage such as value, language, geographic space, and racial characteristics. NOT RACE.


Ex: nursing student

Subculture

Various ethnic, religious, and other groups with distinct characteristics from the domain culture.


Ex: single parent nursing student

Socioeconomic culture

Group similar and financial position or wealth education and or occupation who have similar status life style interest feelings attitudes language usage and or behavior

Religious culture

Refers to type of religious group what have specific values attitudes and or behaviors

Family culture

Consist of ways of living of thinking that contribute to the family and sexual aspects of group life

Religion

Is a major component of one heritage. Vegan is defined as a system of beliefs practices and ethnical values a person's practice to express spirituality.

Emic worldview

Insider are native perspective


Ex: seaweed soup; needed for laceration.

Etic worldview

Outsiders perspective


Ex: nurse didn't know you needed soup for laceration.

Ethnocentrism

Tendency to hold one's own way of life as superior to that of others


•view life through own culture

Discrimination

Prejudicial out look, action, or treatment

Cultural imposition

Using one's own values and customs as an absolute guidance and interpreting behavior

Prejudice

Negative believe or preference that is generalized about a group that leads to "pre-judgment"

Stereotyping

Assuming all members of a culture or ethnic group or alike

Culture shock

Disorder that occurs in response to your translation from one culture setting to another.

SOAP / SOAPIE

S- subjective data (verbalization of patient)


O-Objective data (that which was measured and observed)


A- Assessment (diagnoses based on data)


P- Plan (what caregiver plans to do)


I- Intervention


E- Evaluation

PIE

P- problem (deficient knowledge regarding surgery related inexperience)


I- Intervention (provided booklet on postoperative nursing care)


E- Evaluation (demonstrated TCDB exercises correctly)

Flow sheets

Allows you to quickly and easily enter assessment data about patient including VS and routine repetitive care such as meals, weights etc

Kardex

Portable "flip-over" file or notebook is kept at the nurses station. Most kardex have activity and treatment sections and nursing care plans

Transcultural nursing

Distant discipline developed by Leininger that focuses on the comparative Study of cultures to understand similarities and differences among groups of people

Transcultural nursing

Distant discipline developed by Leininger that focuses on the comparative Study of cultures to understand similarities and differences among groups of people

Culturally Congruent Care

Karabakh bits people's values life patterns and sets of meaning generated from the people themselves. Sometimes this differs from professional's perspective on care

Transcultural nursing

Distant discipline developed by Leininger that focuses on the comparative Study of cultures to understand similarities and differences among groups of people

Culturally Congruent Care

Care that fits people's values life patterns and sets of meaning generated from the people themselves. Sometimes this differs from professional's perspective on care

Cultural Competent Care

Process of acquiring specific knowledge, skills, and attitudes to ensure delivery of culturally congruent care.


ASK ED .

DAR

D-data(both subjective and objective)


A- action (nurse's intervention; med tx)


R- response on patient (evaluation of effectiveness)

Charting by exception (CBE)

Only charting what is abnormal or significant changes.

Critical pathways

•multi-disciplinary


•problem identified


interventions developed


expected outcomes communicated

What's SBAR stand for ?

Situation


Background


Assessment


Request/Recommendation