Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
8 Cards in this Set
- Front
- Back
|
Quality |
Measures of excellence or a state of being free from defects, deficiencies and significant variations. |
|
|
Quality Assurance |
Describe as any systematic process or.procedure of determining whether a product or service meets specified requirements. |
|
|
Quality control |
Procedure or set of procedures this is designed to ensure that a manufacture product or performed service complies |
|
|
Total Quality Management |
Describes a management approach to long term success through customer satisfaction. |
|
|
Customer-focused |
Element of TQM that Customer ultimately determines the level of quality |
|
|
Total employee involvement |
Element of TQM that all employees participate in working toward common goals. |
|
|
Process-centered |
Fundamental part of TQM is a focus on process thinking. |
|
|
Integrated System |
Element of TQM that an organization may consist of many different functional specialties often organized into vertically structured departments. |
